Annual Report 2016

Česká pojišťovna Group Highlights

2016

January

Pavol Pitoňák is named a member of the Board of Directors of Česká pojišťovna on 20 January. Prior to joining Česká pojišťovna, he worked for Allianz – Slovenská poisťovňa as a board member and vice-president in charge of products and claim settlements. He graduated from the Slovak University of Technology, before obtaining his MBA at ESCP Europe’s Berlin campus.

March

Česká pojišťovna supports the development of the Záchranka (Ambulance) app. This means that, thanks in part to Česká pojišťovna’s backing, the emergency medical service has a new helpmate when locating the position of patients calling the 155 emergency line. The mobile application is available free of charge for smartphones running Apple iOS and Google Android. Záchranka follows on the heels of Horská služba (Mountain Ambulance Service) as another important application helping to save lives with Česká pojišťovna’s support.

Česká pojišťovna ushers in insurance for personalised number plates, available as a rider on collision insurance from 1 March 2016. The sum insured is set at CZK 10,000, with the insurance covering the risk of the loss, destruction or theft of one or both number plates.

Česká pojišťovna upgrades its block of flats insurance to offer higher indemnity limits, coverage of new risks, and a wide range of assistance services.

April

Česká pojišťovna introduces new children’s life insurance as part of its expansion of Můj život (My Life) insurance. This innovation covers risks such as loss of self-sufficiency or serious illness. It also offers a wide panoply of assistance services, including arrangements to stay in top-class rehabilitation facilities. Clients can also enjoy the brand new Můj doprovod (My Entourage) assistance app.

Česká pojišťovna changes the telephone number format for its customer service line, switching from the “colour line” 841 114 114 (originally designed for landlines to ensure that callers paid a flat rate no matter where they were calling from) to the national number 241 114 114. This caters to customers wishing to make use of their unlimited tariffs or free minutes when contacting the Company, thereby saving them the cost of the call.

June

Česká pojišťovna releases travel insurance innovations. One of the central changes is the increased limit on medical expenses and assistance to CZK 100 million across the world, with no rise in the price of the premiums. In response to today’s security situation, the Company also introduces a medical expenses sublimit of CZK 3 million to cover claims stemming from terrorist attacks.

Česká pojišťovna is successful in the Sodexo Employer of the Year competition, coming top in the category of Prague Employer of up to 5,000 Employees.

At a gala evening hosted by the Military Club Prague in late June, Josef Bečvář, the Chief of the General Staff of the Armed Forces of the Czech Republic, presents awards to 40 employers for their support of the Armed Forces’ Active Reserve and for sponsoring the development of these units. Česká pojišťovna is among the featured companies employing members of the active reserves.

July

Česká pojišťovna launches the Customer Club, rewarding loyal customers with appealing bonuses and premium services.

October

Česká pojišťovna unveils its new Můj majetek (My Property) insurance. Můj majetek is a new comprehensive product covering citizens’ property and liability. What makes it unique is the scope of cover it provides and the fact that it can be adapted to customers’ needs. This insurance lives up to customers’ fundamental expectations – if an item is damaged, they can repair it or buy a new one with the money they receive from the insurer. The Company covers household effects without wear-and-tear deductions. Homes insurable at their market price.

November

A.M. Best, the international rating agency specialising in the insurance sector, gave Česká pojišťovna a financial strength rating of “A” (Excellent) and a credit rating of “a” – both of which came with a stable outlook – once again in 2016.

2017

January

The financial server Finparada.cz published charts of the best financial products for 2016. Penzijní společnost České pojišťovny dominated the pensions company category, triumphing among participating and transformed funds.

February

Miroslav Singer, the former governor of the Czech National Bank, was appointed a member of the Supervisory Board of Česká pojišťovna on 1 February 2017.

Česká pojišťovna offered a new bonus for its Můj život insurance. If personal injury is incurred during school events, the Company will automatically pay out an extra CZK 2,000 in indemnification for each child insured. This benefit applies to contracts taken out by 30 April 2017.

March

The Záchranka app, developed with support from Česká pojišťovna, celebrated its first anniversary. In those 12 months, it was downloaded 333,000 times and resulted in 7,000 emergency calls, with ambulances being dispatched to assist patients in 750 cases. The app’s success is borne out by numerous prestigious awards.

April

Česká pojišťovna came up with several motor insurance innovations to mark the start of the motoring season. For example, a new vehicle breakdown rider will cover the costs of vehicle repair, including spare parts, and it is now possible to insure engine-compartment damage caused by an animal.